Our policy

All of our products are custom printed to your own specification, so we’re unable to offer refunds or exchanges for a change of mind once an order has gone to print. Under the UK Consumer Contracts Regulations 2013, bespoke or personalised items made to a customer’s specification are exempt from the standard 14-day cooling-off/cancellation right that applies to most online purchases.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged, or isn’t what you ordered, please let us know within 48 hours of delivery by emailing info@printingcentral.co.uk with your order number, a description of the issue, and photos of the affected items. Once we’ve reviewed this, we’ll offer you a free reprint or a full refund — whichever you’d prefer.

Artwork and design errors

We print exactly what is supplied in the artwork file you upload or approve at checkout. We’re unable to offer a refund or free reprint where the issue relates to your own file — for example spelling or content errors, colours appearing different on screen versus in print, or low-resolution images. If you’d like us to check your file before your order goes to print, just email it to us in advance and we’ll be happy to take a look.

Cancellations

You can cancel or amend your order free of charge at any point before it has gone to print. Once printing has started, we’re unable to accept cancellations as the materials and print run are already committed to your order.

Contact us

If you have any questions about this policy, please get in touch:
Email: info@printingcentral.co.uk
Address: Unit 2C Phoenix House, Denton, Manchester, M34 3NQ
Hours: Monday-Friday, 9am-5pm