Frequently asked questions

Everything you need to know about ordering, artwork, delivery and more.

🛒 Ordering
How do I place an order?
Browse our products, select your size and options, then click "Add to basket". You can then proceed to checkout and pay securely by card. It's that simple — no account needed!
Do I need to create an account to order?
No account needed! You can order as a guest. However, creating an account lets you track orders and view your order history easily.
Can I order a custom size?
Yes! On every product page there's a "Enter a custom size" button where you can type in any width and height in mm, cm, metres, feet or inches. You'll get an instant price for your exact size.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) via Stripe. We also accept Google Pay and Apple Pay where supported by your browser.
Can I cancel or change my order after placing it?
Please contact us as soon as possible at info@printingcentral.co.uk if you need to change or cancel. We can usually make changes if your order hasn't gone to print yet. Once printing has started we're unable to make changes.
🎨 Artwork
What file formats do you accept?
We accept PDF, JPG, PNG, AI, EPS and PSD files. PDF is the recommended format as it preserves fonts and layout perfectly.
Do you check my artwork before printing?
Yes — every single file is checked by our team before it goes to print. If there's anything wrong with your artwork we'll contact you before printing, so you never have to worry about wasting money on a bad print.
What if I don't have artwork ready?
No problem! You can place your order and email your artwork later to info@printingcentral.co.uk with your order number. We won't start printing until we have your file. Alternatively, add our Professional Design Service to your order and our designers will create your artwork for you.
What is the professional design service?
For £14.99 our designers will create your artwork from scratch. After ordering, a designer will contact you to discuss your requirements. The service includes up to 2 revision rounds to make sure you're happy before we print.
My image looks pixelated — will it print okay?
If an image looks blurry on your screen when zoomed in, it may not print well. Send it to us anyway and our team will check it. We'll let you know if there's a quality issue before printing.
🚚 Delivery
How much does delivery cost?
Standard UK mainland delivery is £6.99 flat rate regardless of order size. Collection from our Denton, Manchester facility is always free.
How fast can you deliver?
We offer Standard (5-7 working days), Express 3-4 day, Express 48hr and Express 24hr delivery options. Simply choose your required delivery date on the product page calendar when ordering.
Can I collect my order?
Yes! Free collection is available from Unit 2C, Phoenix House, Denton, Manchester, M34 3NQ. We're open Monday to Friday, 9am–5pm. We'll email you when your order is ready to collect.
Do you deliver outside the UK?
Currently we only deliver to UK mainland addresses. For Scottish Highlands, Islands and Northern Ireland please contact us first as delivery times and costs may vary.
My order arrived damaged — what do I do?
Please photograph the damage and contact us at info@printingcentral.co.uk within 48 hours of delivery. We'll arrange a replacement or refund as quickly as possible.
🖨️ Products
What material are your banners printed on?
Our vinyl banners are printed on premium 510gsm PVC vinyl — fully weatherproof and UV-resistant. Mesh banners are printed on breathable 340gsm PVC mesh, ideal for windy locations like scaffolding and fencing.
Are eyelets included with banners?
Yes! All vinyl and mesh banners include eyelets as standard at no extra charge. You can choose the eyelet configuration (4 corners, every 50cm etc.) on the product page.
Can I order a single banner or poster?
Yes! There are no minimum order quantities on banners and posters. Order as little as 1 unit.
Do you offer bulk discounts?
Yes — bulk discounts are automatically applied for larger quantities, especially on business cards and flyers. The price per unit decreases as quantity increases, shown clearly on the product page.

Still have a question?

Our team is here to help Monday to Friday, 9am–5pm.

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